Troubleshoot

Once the device is powered, the power prompt light will stay on for 8-10 seconds followed by quick flashes. After about 2 minutes, the flashes should slow down and you should be able to access the local network (try access google search as a test). If you are able to access the network, please move on to 2.2. If you are still experiencing difficulties, please refer to the following troubleshooting steps in blue:

1.1 If you cannot access the local network, check if the device is powered on properly. The power prompt light should be flashing red. The two Ethernet ports will show stable green light and flashing yellow light (or stable yellow light and flashing green light).

1.2 If one of the lights is unlit, please try to press the cable tighter or replace the cable. If the light is still not lit, please consult technical support and arrange for professional diagnostics.

1.3 If the device was operating normally for a period of time, and suddenly cannot access any network (can not access the Internet), and both the green and yellow lights of the network ports are stable (not flashing), please consult technical support and arrange for professional diagnostics.

Access 11.22.33.44 or 34.34.34.34 to find the user interface login page.

Default username: admin Default password: admin (See below as the page after successful login)

If you are able to login to the page above see the next section. If you cannot access it, it means that your Deeper Connect device has not been installed properly. Please go back to section I and check if the setup is correct.